Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (Hong Kong) We offer the following shipping options within Hong Kong:
- Standard Shipping: [X–X business days] — [Free / $X HKD]
- Express Shipping: [X–X business days] — [$X HKD]
International Shipping We ship to select countries worldwide. International shipping times and rates vary by destination:
- Standard International: [7–21 business days] — [$X USD]
- Express International: [3–7 business days] — [$X USD]
Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Free Shipping We offer free standard shipping on orders over [$X USD / HKD]. This applies to [domestic / all] orders.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [your email address] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Contact Us For any shipping-related questions, please reach out to us at [your email address] or visit our Contact page.